FAQ

1. Can I order things that are sold out?

Short answer, yes. If you see an item on the website that is sold out, simply send us an email and we will let you know whether we can get the item for you and how long it will take. We also take custom orders for the rope leashes/collars/harnesses.

2. How do you calculate shipping?

All orders under $75 are $7.95 shipping. If you are ordering a larger order weighing over 8 lbs. then shipping will be charged based on the weight of the package. If the order over $75 then your shipping is FREE!

3. I'd love to plan an event and have the Winnie Lou truck there. Do you all do this?

We sure do! Email us at info@winnielou.com and let us know a little bit about the event. Who, where, when, & what you're thinking for the event. We'll get back to you in a jiffy!

4. Do you all accept returns?

Of course. If you are not satisfied with your purchase, please mail it back to us at:

Winnie Lou, The Canine Co. 

357 Eisenhower Dr. 

Louisville, CO 80027

You will be responsible for shipping the return back. If you want a return label from us, we are happy to provide that, just email us and ask! ($6 will be deducted from the credit back if we provide the label). Just make sure everything is still un-used in its original packaging and you are good to go.